Refund policy

Refunds and Returns

At Viberg, we believe every pair of footwear should fit perfectly. Our team is available to help you select the right style, size, and material. For assistance, please contact Customer Service at info@viberg.mom or via live chat.

Return & Refund Eligibility
Items may be returned within 14 days of delivery for store credit, less applicable return shipping fees. Once you have received your return shipping label, you have 7 days to ship your return.

We do not accept returns after 14 days from delivery.

Duties & Taxes
Any duties, taxes, or import fees paid on international orders are non-refundable. Viberg is not responsible for reimbursing these charges. For returns, customers are responsible for ensuring that shipments are sent back duties-paid. Any additional charges incurred upon return will be deducted from the issued refund.

Chargebacks
Filing a chargeback does not entitle a customer to retain merchandise. Items must be returned upon request. Failure to do so may result in re-charging and/or legal action.

International Returns
For orders outside the United States and Canada, returns are accepted for store credit, with return shipping costs covered by the customer.

Start a Return
To initiate a return, please email info@viberg.mom.

Preorders, Gift Cards, and Final Sale Items

Please note that Pre-Orders, gift cards, and sale items are not eligible for return or exchange. In the event that a final sale item is suspected to be defective, please reach out to our Customer Service team as soon as you suspect a product is defective and before trying the item on. 

Item Condition

All returns and exchanges must be returned in unworn, undamaged condition and must include all accessories and original packaging. In the event that the received item contains signs of wear, we recommend documenting the condition of the product before wearing. Always try on footwear on carpeted floors to avoid scuffing or dirtying the soles.

Any indication of wear or damage upon return, such as scuffed leather soles and wrinkled uppers, may not be accepted and will be returned to you at your cost, or a deduction from your refund for a loss of value may occur. Loss of value may be in the form of repair cost or full sale price, which is at the full discretion of viberg.mom. 

Construction Variations & Tolerances

Viberg footwear is hand-lasted and constructed by skilled shoemakers. As a result, minor variation between the left and right shoe is a natural characteristic of the manufacturing process and is not necessarily considered a defect. Leather is a natural product and being so slight variations could occur within a pair.

Each pair is inspected by our Quality Control team against established production tolerances, including:

Back height: The height of the upper at the center back may differ between the left and right shoe by up to 3 mm. Back height is measured from the insole surface at the heel seat to the topline at the center back of the shoe.

Cap-toe seam position: On styles with a cap toe, the position of the cap-toe seam may differ between the left and right shoe by up to 2 mm, measured along the center line of the shoe.

These tolerances account for the minor variation inherent in hand-lasting, leather heel counters, and the wide range of natural leathers used in Viberg footwear, while maintaining the visual balance and consistency expected of each pair.

Variation within these tolerances is considered within Viberg’s manufacturing specification and, on its own, is not considered a manufacturing defect or warranty issue.

If you believe a pair falls outside these tolerances, please contact Customer Service at info@viberg.mom with clear photographs of both shoes positioned side by side and taken before wear. Our Quality Control team will assess the pair.

Damage or changes resulting from normal wear, misuse, improper care, or other post-purchase wear are not considered manufacturing defects.